📸 Preserve evidence immediately
Capture the account balance, transaction history, withdrawal status, bonus terms, identity requests, emails and chat logs. Include dates, URLs and the exact domain. Export or print records where possible because an account can later be restricted or a page can change.
🔐 Secure email, phone and passwords
Change the password on the betting account and the connected email if compromise is possible. Turn on stronger authentication, review active sessions and remove unknown devices. Never reuse the same password across banking, email and betting services.
💳 Contact the payment provider
If a card, bank transfer, wallet or cryptocurrency transaction is involved, contact the provider quickly through its official channel. Explain the transaction accurately; do not exaggerate or misdescribe a voluntary deposit. Ask what fraud, dispute or account-protection options apply.
🧾 Send one organised complaint
Write a concise timeline with the account ID, amounts, dates, withdrawal reference and the result you are asking for. Attach the strongest evidence and keep copies. Repeated angry messages usually make the record harder to follow.
🏛️ Identify the real regulator
Check the licence stated in the terms, then verify it on the regulator’s own website. A logo or licence number copied onto a page can be false. Use the official complaint process and make clear whether the dispute concerns payment, identity verification, bonus terms, market settlement or account closure.
🪪 Protect identity documents
If passport, identity card or proof-of-address files were sent to a suspicious service, monitor for misuse and follow local identity-protection guidance. Do not send additional selfies or documents merely because an unknown person promises to release a withdrawal.
🧠 Avoid recovery scams
After reporting a loss, victims may be approached by people claiming they can recover the money for an upfront fee. Treat unsolicited recovery offers with extreme caution. Verify professional credentials and never send more money to “unlock” funds.
❓ Frequently asked questions
Can Danibet recover money for me?
No. Danibet can explain general steps but is not a regulator, bank, lawyer or recovery service.
Should I publish all my documents online?
No. Share evidence only through appropriate official channels and redact sensitive details when public disclosure is unnecessary.
What if the site has no verifiable licence?
Document that fact, contact the payment provider and relevant law-enforcement or consumer-protection channel, and stop sending money or documents.